Contents

Password Reset in Smart-Capture

Caroline Buckland Updated by Caroline Buckland

Resetting Your Password in Smart Capture

Option 1: If You Know Your Current Password (For Customers)

  1. Log in to Smart-Capture using your current username and password.
  2. From the main navigation, go to User Preferences / Settings this will be displayed as a drop-down menu after clicking on your name initials on the top right corner of your screen.
  3. Select Change Password.
  1. Enter your current password.
  2. Enter and confirm your new password.
  3. Click Save / Update.
  1. Log out and log back in with your new password to confirm the change.

Option 2: Administrator Reset (Customer- Admin Users)

When a user forgets their password or locks their account after several failed attempts to login, an admin user will need to unlock the account and reset the password. This can be done by following the steps described below:

  1. Sign in to Smart-Capture.
  2. Go to Admin Panel Tab and select Users on your left side menu.
  3. Search for the user account that requires the password reset. Type the user name on the search box at the top right corner (as per selection in red below)
  4. Click on the edit button (as per selection in red below)
  1. On the editing window the password can be reset by completing both fields Password and Confirm Password. Press Update User to Save these changes.

Was this article useful?

Adding a New User - Smart Workflow

Contact