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Customer Statements

Caroline Buckland Updated by Caroline Buckland

The process

You can generate a monthly statement for each of your customer's account to show outstanding balances.

There are company controls that would have been setup by your consultant during implementation that determined some of the settings below.

  • Statement Level - Customer or Transaction level
  • Include Zero Balance Transactions
  • by Location, to determine whether a customer receives a single statement or per internal structure location

You can generate at any time of the month for individual customers, a range of customers or all customers by defining the ledger, BTZ element, department or area.

The statement can automatically be emailed to the customer upon completion of the process if an email account is held on the customer file.

Access the following menus:

Accounts Receivable > AR Processes > Credit Controls > Statement Print All Customers

Statement Print All Customers

This process will create a Customer Statement for all Customers based on which options are selected in this process.

Below is a basic example of the settings you can use in this process. If you are unsure of any of the fields, remember you can click on the field and use the F1 (field help).

Once complete click on SUBMIT followed by SUBMIT again.

To view the output access the spool.

Menu access:

Systems Admin>Spool

You can enter BS1 in the Process and then click OK. The statements can be viewed here by clicking on the paperclip attachment.

The Customer Statement will attach on the Customer Record in Maintain Customers.

Menu access:

Accounts Receivable>AR Processes>Customers>Maintain Customers, click on OK to retrieve a full list.

Clicking on the V1 or Paperclip icon against the customer will display the statement.

Statement Print Selective Customers

This is very similar to the previous Customer Statement process but this process allows you to define which customer(s) will have the Customer Statement created.

Access the following menus:

Accounts Receivable > AR Processes > Credit Controls > Statement Print Selective Customers

Once the parameters are set, click on SUBMIT followed by SUMBIT again.

Follow the steps above to locate the statements on the customer account.

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